Aerial view of Stratton house hotel and spa and part of the walled garden

Spa Terms and Conditions

  • When booking a treatment Spa access isn’t automatically included. It is an additional charge and must be booked directly with us in advance. Please email us on or call us on 01285 651761 to arrange this.
  • Lockers will be provided for your convenience along with towels, robes and flip flops.
  • Our Spa facilities include a sauna, steam room, jacuzzi, experience showers and relaxation lounges.  If you are pregnant or have any medical issues please let us know in advance of your appointment as we may ask you to seek medical advice about using specific facilities.
  • You need to be 18 or over to access the Spa (or 16 and over if accompanied by an adult).
  • Light lunch is served in the restaurant from 12 – 3pm and afternoon tea is served in the lounge from 2:30 – 5:30pm.  We do require guests to be fully dressed when using the lounge and restaurant areas.
  • Please advise us of any dietary requirements at least 48 hours before your booking with us.
  • Afternoon teas booked less than 24 hours in advance will automatically be changed to a light lunch option.

Late Arrivals

Please make sure you arrive a minimum of 15 minutes before your booking. If you think you might run late to your appointment, then please contact us as soon as possible to see if we can rearrange your treatment times. This is not always possible – if you arrive late to your reservation, this can lead to treatments being cancelled, and you will still be charged. It is your responsibility to make sure you arrive on time.

Spa Loyalty Card

The Spa in the Garden (“We”) offers a loyalty card scheme (“Loyalty Card”). For every full-priced treatment purchased, you will be entitled to one stamp on your Loyalty Card. Once 5 stamps have been collected, you are entitled to a free treatment as per terms and conditions below.

By using the Loyalty Card, you accept the following terms and conditions:

1.    The scheme only applies to purchases made within The Spa in The Garden at Stratton House Hotel, Cirencester, GL7 2LE. Stamps are not collected for purchases made for room bookings, dining reservations or any other items within Stratton House Hotel.

2.    A minimum spend of £25.00 is required to receive a stamp on your Loyalty Card.

3.    Spa packages are not included in the Loyalty Card scheme and therefore you will not receive a stamp for any treatments you have as part of a package.

4.    Your free treatment must be taken within 3 months of obtaining your 5th stamp on the Loyalty Card.

5.    Free treatments can only be booked and taken Monday-Friday within our opening hours. Saturday and Sundays are not included. Treatments are subject to availability.
6.    Your free treatment can be a Spa treatment (facial, scrub, wrap or massage) or beauty treatment (manicures, pedicures, eyebrow / eyelash treatments).

Your previous treatments will determine your free treatment. If you have predominantly had beauty treatments, your free treatment can be a beauty treatment and vice versa for the Spa treatments.   If you have had a mix of treatments, it is the Manager’s discretion as to whether you can book a free Spa or beauty treatment.

7.    The Loyalty Card must be presented at the time of purchase.

8.    The card cannot be used in conjunction with any other offers or promotions. Discounted and sale items are excluded from the Loyalty Card scheme.

9.    We reserve the right to exclude certain product lines from the Loyalty Card scheme.

10.    We reserve the right to amend or withdraw the Loyalty Card and/or scheme without notification.

11.    Loyalty Card stamps cannot be exchanged for cash/monetary value.

12.    The Loyalty Card remains the property of The Spa in The Garden.

13.    At the discretion of the Manager, any Loyalty Card which appears to be photocopied, counterfeit, illegible, stolen, damaged or has been tampered with, will be deemed invalid and will be retained by The Spa in The Garden.

14.    The Spa in The Garden cannot be held responsible for unauthorised use of the Loyalty Card, or for lost or stolen Loyalty Cards.


Payment and Cancellation Policy

All Spa reservations require full payment upon booking. All bookings are non-refundable.

Please provide us with 48 hours’ notice if you cannot make your reservation, and we will be happy to reschedule for a later date. Please note we will only allow you to reschedule your reservation with us once before we will take full payment for your booking.

If you wish to amend your treatment choice, please provide us with 24 hours notice.  Otherwise, we reserve the right to charge the full booking amount.

The Spa in the Garden is part of Stratton House Hotel & Spa.

If you have any queries regarding these T&C’s please email: